About this role.
CVS Health/Aetna is seeking an Inside Sales Representative to acquire new members for Medicare products via inbound and outbound calls. The role involves building a book of business, servicing existing members, cross-selling, and achieving retention targets. Candidates need a college degree or 1-2 years of Medicare sales experience, and must obtain a Life & Health license within 60 days. The position offers a base hourly rate plus commission and requires strong communication and multitasking skills.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
5/5Autonomy Level
3/5Communication Load
3/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Inside Sales Representative position at CVS Health/Aetna. With a strong background in sales and a passion for helping individuals navigate healthcare, I am confident in my ability to acquire and retain members while exceeding sales goals.
In my previous role, I consistently achieved top sales targets and developed excellent communication and customer service skills. I am eager to bring my experience in telesales and my knowledge of Medicare products to your team.
Thank you for considering my application. I look forward to the opportunity to contribute to CVS Health's mission of simplifying healthcare.
Sincerely,
[Your Name]
Sample interview questions
I have two years of telesales experience, handling 50+ calls daily, focusing on needs assessment and closing sales. I am comfortable with high call volumes and using CRM systems to track interactions.
I view rejection as a learning opportunity and maintain a positive attitude by focusing on my goals and adjusting my approach. I also seek feedback from managers and peers to improve.
I have studied Medicare Advantage and Supplement plans, and I am prepared to obtain AHIP certification. I would listen carefully to the customer's needs, explain benefits clearly, and resolve any issues by consulting resources or supervisors if needed.
I will dedicate time to study for the licensing exam immediately upon hiring, using provided materials and online courses. I am confident I can pass the exam within the timeframe.
In my previous role, I identified a customer who was only using one service and suggested a complementary product that addressed their needs, resulting in a 20% increase in their account value and high satisfaction.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Aetna, CVS Health is looking for top talent! The Telesales Representative is directly responsible for building a book of business via acquisition of new members using state-of-art lead generation platform supported by real time analytics. Upon acquisition the Telesales Representative will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product, and services offerings, as well as resolving any issues with respect to the utilization of the product. The position will be a part of a high performing team with strong emphasis on personal and professional development and career growth.
Job Responsibilities:
- Acquisition of new members via inbound and outbound calls
- Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
- Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
- Cross selling ancillary products as well as any other applicable products to existing members
- Retention of existing members
- Maintaining knowledge levels with respect to CMS and states regulations
- Ability to multitask, and effectively use computer while interacting with prospects and members via phone
- Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)
Accountabilities:
- Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance plan.
- Contacting prospective members within the time limit outlined in the annual performance plan.
- Achieving the member retention rate as outlined in the annual performance plan.
- Highest levels of member satisfaction as measured by various member surveys and member retention rate.
- Expert level understanding of products, services, and processes offered by the company.
- Ability to pass on an annual basis:
- American Health Insurance Plans (AHIP)
- Continued Education (CE’s)
- Product Certification
- Required Security and Compliance
- Client/Carrier Certifications
- Any required CMS Certifications
Required Qualifications
4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
Preferred Qualifications
- Life & Health insurance license is not required to be employed. It is required to obtain the license within 2 attempts and or 60 days from the employment start date
- Active use of computer for carrying out daily job activities
- Ability to multi-task while talking on the phone
- Excellent communication and listening skills
- Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e. “Customer is always right” attitude)
- Adaptable to high pressure, achievement-oriented environment
- Drive to build, manage, and grow a book of business and become successful entrepreneur
- High level of computer proficiency including, but not limited to, Microsoft Office package
- Ability to quickly perform basic mathematical operations w/out use of calculator
Education
4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$16.50 – $29.62
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/01/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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